1.a. Is international shipping available?

Due to the costs involved, we will only ship a subset of the items we sell internationally. Also, we will ship to limited buyers only. Contact us via email and let us know what you would like to purchase and where you are located, and we will let you know whether the item is available for international shipping and what the cost will be. If you are then still interested in completing a purchase, we will send you a PayPal invoice for the items you wish to buy.

Please note - For domestic US shipments, we do not need to visit the post office, but for international shipments, we are required to physically visit the local postal facility and wait in line for up to one hour. INTERNATIONAL BUYERS WILL NEED TO PAY FOR THIS EXTRA HANDLING COST. Due to the prevalence of internet credit card fraud, we will only accept payment for international orders via PayPal. The shipping address must be a confirmed PayPal address.

International shipping is generally through Global Priority Mail.

1.b. Is shipping available to Alaska and Hawaii?

Shipping is available to Alaska and Hawaii on some items. However, for items that are shipped via UPS which are sold in sull case quantities, the online quoted shipping rate will not be accurate and such orders will generally be cancelled. UPS actually charges based on the higher of the actual or dimensional weight, but the online calculations in concert with the UPS system assumes all items will fit into one package. Since the case packed items are shipped separately and billed full freight by UPS for each case, and the cost of shipping to Alaska and Hawaii is quite high, we will generally be forced to cancel such online orders.

2. Is a combined shipping & handling rate available for multiple purchases?

Combined shipping & handling is automatically calculated for purchases from our online store. All items must be purchased / paid for in a single checkout session to qualify for combined shipping.

3. How is an order placed?

There are several ways to place any order. You can place the order and pay for the items directly from our online store. You can also call us on weekdays to place an order. You can fax us a purchase order (661-295-9675). You can send us an email (sales@BeedoInternational.com) with a note on items (and quantity) you wish to purchase. Lastly, you can fill out an online order form and email it to us. If you would like to place an order via fax or email, please be sure to provide the following information: Company name, your contact name, address, phone #, fax #, email address, item # being ordered and quantity. We will then confirm your order, as well as the estimated shipping date and shipping costs, if any. All orders must be prepaid before we will ship.

4. Are recurring orders available?

We can work with you to set up a recurring order process if you use a particular quantity of a given item on an ongoing basis.

5. What payment methods are accepted?

Unless otherwise arranged, payment is due at the time of shipping. We accept VISA, Mastercard and PayPal (PayPal@BeedoInternational.com) for payment. You may also mail us a check or money order for the items you wish to purchase, however, in most cases, we will hold the shipment for 10 days to allow time for your check to clear.

If your purchase is not made from our online store, VISA and Mastercard information must be obtained/verified via fax or telephone; it is against VISA/Mastercard requirements to accept email submissions of cardholder information. We will therefore not process your order if you email us with the credit card information.

Payment terms are also accepted for selected California business customers. If you will be purchasing in large quantities and would like to apply for a credit account with us, please contact us for details.

6. Are orders taxable?

Sales to California customers are subject to sales tax of 8.25% unless you have a resale permit and intend to purchase the items for resale. You will need to fax us (661-295-9675) a copy of your resale certificate for sales tax to be waived.

7. Are discounts available for volume purchases?

Discounts may be available for some items if purchased in bulk. Many of these items are already listed in multiple quantities at discounted prices in our online store. If you need a special price quote on a particularly large purchase, just let us know. You can always submit a Price Quote Request for our evaluation.

8. When are orders shipped?

Orders are usually shipped within one business day after we have confirmed the order with you. For orders placed on non-holiday weekdays, if we receive your payment by 3:30pm PST, we will generally ship the same day or transmit your order to a regional distribution center. For full case quantity UPS shipments of non-eyewear items, we always strive to ship your order from the closest distribution center to you, via the most economical shipping option possible that will ensure the merchandise arrives at your door within 5 business days. We utilize USPS, UPS, Fed-Ex, contract trucking and personal delivery, depending on what works best for your order. If you need rush delivery, please let us know when you place your order. Please note - Rush delivery means that you need an expedited delivery service, such as Express Mail. It doesn't mean you want us to work faster to get the order out the door as soon as possible; we do that for all orders without being asked.

9. Is will-call available?

Will-call is available for selected orders from our online store. We currently do not have a retail storefront nor a showroom to display all of our products. You must already know what you want before you contact us about picking up your order in person. Please contact first to confirm local product availability and staff availability in the office. We will then coordinate a time for order pick-up with you and provide you with our physical address. Your order will be pulled and will await your pick-up. Orders must be paid in full upon pick-up (cash, local check, money order, credit card or PayPal).

10. What is the procedure for a refund or an exchange?

Refunds and exchanges are issued with advance authorization only. You must contact us within 3 business days after receipt of the item to request a refund/exchange. Requests will be considered on a case-by-case basis. If approved, items must be returned at your own expense, unused, undamaged and with the original packaging intact within 3 business days after a return has been authorized by us. All returns are subject to restocking fees of up to 15%. Shipping & handling charges are not refundable.

We will not accept returns / exchanges on respiratory protection items, disposable clothing or disposable gloves.